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Exciting Changes for New and Existing Customers!

Over the past few years, I have learned a lot about how to provide best-in-class content as well as how to provide best-in-class support. Where the former is what I do, the latter is equally important – as it is where our relationship either thrives or suffers. I have heard both the praise and criticisms loud and clear, and from that, I realized that the way to continue to provide and offer the best content I can is to make use of the best new tools and services to ensure your experience is the best it can be.

Moving forward, I have made the decision that I will no longer be selling my Books, Courses and Products directly on this website because I have found it to be extremely limiting to your experience and my capacity to provide you proper and timely support when you need it. So, get ready for something even better!

Books
I have updated all of my Book pages on this website to include links to all the places you can purchase copies – online, in-store, physical or digital – hard cover, paperback, iPad, Kindle, or Nook. If you’ve ever purchased a digital copy from this website and found it extremely difficult to get it on your device – your options just got better!

Courses
I have created new video NotSalmon Video Courses –  built on a best-in-class web platform for delivering online courses and materials. I can now add better materials in more formats (videos, quizzes, discussion forums, etc) and optimized to be viewed wherever you are and on whatever device you are using. And, not only have I updated all of my existing courses, but I’m also excited to create brand new courses to share with you in the days and months ahead!

But I already bought something here! What about me?

If you have purchased one or more Courses and/or Books from this website in the past – don’t worry – I’ve got you covered. You have a few options that I am extending directly and exclusively to you!

Gain Access to New and Updated Courses

If you have previously purchased one or more Courses on this website, you’re in for a treat! I have recently moved and updated all of my courses to a new home here – at NotSalmon Video Courses. All you have to do to gain free access is to send me a request that includes the email address and/or username that is associated with your notsalmon account. After verifying your purchase history (usually within 24-48 hours), you should receive an email that includes Promotional Codes to each of the corresponding courses, and details on how and where to redeem them.

Request Continued Access to Your Content

If you would like to continue to access your purchases directly on this website, please send me a request that includes the email address and/or username that is associated with your account. After verifying your purchase history (usually within 24-48 hours), you should receive an email that includes a link (or multiple links) to your purchased content and an exclusive password (per purchase) that will allow you access to that page’s private content. You are free to access this content as often as you would like.

My only ask is that you do not share these private links and passwords with others so I can continue to provide this level of access to my loyal customers and fans!

Important Disclaimer

The only way that I can verify your purchase history is to lookup the email address associated with your existing notsalmon account and send you details and information to that email address only. If you no longer use that associated email address, it is extremely difficult for me to verify that you are who you say you are. If this scenario applies to you, please let me know in your request submission and I will attempt to accommodate your request the best I possibly can. My support team may be able to verify your purchase history by asking you additional questions such as – How did you pay for your purchase (PayPal, etc)? When was the last time you accessed your purchased content? Do you have a transaction number?

And, your privacy is important. Neither I or my team will ever ask you for sensitive information during our correspondence – such as a credit card number. I promise!

Sincerely Yours,
Karen Salmansohn

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